Returns & 90-Day Guarantee

At Kinetic Universe, we want your kids (and you) to be genuinely excited about their new glow toy. If it’s not a hit, we’ll make it right.

Our 90-Day Risk-Free Guarantee

Try your Kinetic Universe Stringer at home, outdoors, with friends, during the holidays—wherever the fun happens. If you’re not satisfied within 90 days of delivery, you may be eligible for a return or replacement, subject to the conditions below.

Eligibility for Returns

  • Return request must be submitted within 90 days of the delivery date.
  • Item must be in good, working condition, with no intentional damage or misuse.
  • All included components should be returned where possible:
    • KU-Stringer handle
    • Glow rope
    • USB charging cable
  • Proof of purchase is required (order number or confirmation email).

Non-Returnable Situations

  • Obvious physical abuse, intentional damage, or modification.
  • Severe cosmetic damage not related to normal use.
  • Items returned without any identifying order information.

How to Start a Return

  1. Contact our support team at support@kineticuniversetoys.com with your order number and a brief explanation.
  2. We’ll confirm eligibility and provide return instructions and (where applicable) a return address.
  3. Carefully pack your items to avoid damage in transit.

Refunds

  • Once your return is received and inspected, we’ll email you to confirm approval or rejection.
  • If approved, a refund will be issued to your original payment method within 5–10 business days (processing times may vary by bank).
  • Shipping fees (if any) are generally non-refundable, unless the return is due to our error (defective or incorrect item).

Exchanges & Defective Items

If your item arrives defective or damaged, contact us within 7 days of delivery with photos or video, and we’ll send a replacement at no extra cost.

BOGO & Promotional Orders

  • For Buy One Get One Free offers, all promotional items may need to be returned to receive a full refund, unless otherwise specified by our team.
  • Partial refunds for BOGO orders are handled on a case-by-case basis.

Need Help?

For any questions about returns, replacements, or your guarantee, email us at support@kineticuniversetoys.com.

Note: This policy applies only to purchases made directly from our official store. If you purchased through another retailer or marketplace, please refer to their return policy.